Certified Facility Manager (CFM) Practice Exam 2025 - Free Practice Questions and Facility Management Study Guide

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What does benchmarking performance involve in facility management?

Evaluating only internal metrics

Comparing specific facility metrics with similar facilities

Benchmarking performance in facility management is fundamentally about comparing specific metrics and outcomes of a facility against those of similar facilities. This process allows facility managers to gain insights into their operations by understanding how they stack up against industry standards or competitors. By identifying key performance indicators (KPIs) and assessing them alongside those of comparable facilities, managers can pinpoint areas needing improvement, recognize efficient practices, and establish realistic performance goals based on empirical data.

Through this comparative analysis, facility managers can also identify best practices that have proven effective in similar environments, leveraging shared experiences to enhance their own facility’s performance. This method is not limited to internal evaluations or subjective goal-setting; instead, it provides a factual basis for continuous improvement, informed decision-making, and strategic planning.

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Creating arbitrary performance goals

Measuring employee satisfaction only

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